Privacy Policy

We collect information that you provide directly to us when you sign up for A360 AI, submit a support request, or interact with our AI assistants. This may include:

• Account information: your name, business name, email address, phone number, and billing details.
• Lead and customer data: contact information for leads and customers that you or your AI assistants capture through phone calls, SMS messages, web chat, forms, or integrations (e.g., name, phone number, email, appointment details).
• Usage data: log data, device information, IP address, and interaction data about how you use the A360 AI platform.
• Communications data: the content of calls, text messages, and chats processed by our AI assistants on your behalf.

We use the information we collect to:

• Provide, operate, and maintain the A360 AI platform and its AI assistants;
• Capture, respond to, and follow up with leads on your behalf via phone, SMS, email, and web chat;
• Schedule and manage appointments by syncing with your calendar and CRM;
• Process payments and manage your subscription;
• Provide customer support and respond to your inquiries;
• Improve our services, develop new features, and troubleshoot issues;
• Comply with legal obligations and protect against fraud or abuse.

By providing your phone number to A360 AI — whether for your own account or as a lead captured by an AI assistant — you consent to receive SMS text messages related to lead follow-up, appointment reminders, booking confirmations, and service updates.

Specific consent practices:

• You explicitly opt in to SMS messaging by providing your phone number through a form, call, or chat interaction.
• Message frequency varies based on your interactions (typically 1–6 messages per lead or appointment cycle).
• Standard message and data rates may apply from your mobile carrier.
• You may opt out at any time by replying STOP to any message. Reply HELP for support.

For the full terms governing SMS messaging, please review our SMS Terms & Conditions.

We do not sell your personal information. We may share information with:

• Service providers: third-party vendors that help us operate the platform (e.g., cloud hosting, SMS gateways, payment processors, calendar/CRM integrations), under contractual obligations to protect your data.
• Your integrations: when you connect third-party tools (e.g., Google Calendar, Calendly, your CRM), we share data as necessary to provide the integration, subject to those providers' own privacy policies.
• Legal compliance: when required by law, court order, or to protect our rights, safety, or property.
• Business transfers: in connection with a merger, acquisition, or asset sale, with notice to you.

We retain your personal information for as long as your account is active or as necessary to provide our services. After account closure, we retain data for a reasonable period to comply with legal obligations, resolve disputes, and enforce agreements, then delete or anonymize it.

We use bank-grade AES-256 encryption, strict data isolation, and access controls to protect your information. While no system is perfectly secure, we implement industry-standard measures to safeguard your data against unauthorized access, alteration, or disclosure.

Depending on your location (e.g., California, EU/UK), you may have rights to:

• Access the personal information we hold about you;
• Request correction or deletion of your personal data;
• Opt out of the sale or sharing of your personal information;
• Withdraw consent for SMS marketing at any time by replying STOP;
• Request a portable copy of your data.

To exercise any of these rights, contact us at support@a360ai.com.

We use cookies and similar technologies to operate the platform, remember preferences, and analyze traffic. You can control cookies through your browser settings, but disabling them may affect platform functionality.

A360 AI is not directed to children under 16, and we do not knowingly collect personal information from them. If you believe a child has provided us data, contact us and we will delete it.

We may update this Privacy Policy from time to time. We will post the updated version on this page with a revised "Last updated" date. Material changes will be communicated via email or a prominent notice on the platform.

If you have questions about this Privacy Policy or our data practices, contact us:

• Email: support@a360ai.com
• Phone: (904) 906-9684
• Support page: a360ai.com/support