How Can We Help You Today?
Get 24/7 assistance, explore knowledge guides, log into your client portal, or contact our dedicated engineering & support team.
Client Portal Login
Access your live dashboard, review AI call logs, inspect booking schedules, and update business guardrails in real time.
Phone & Voice Support
Call our 24/7 AI test line to test real-time voice handling or speak with a live representative Mon–Fri, 9 AM – 6 PM ET.
1-on-1 Setup Strategy
Need custom configuration or dedicated prompt scripting? Book a 15-minute setup call with our engineering team.
Frequently Asked Support Questions
Quick answers to setup, portal management, and integration topics.
How fast do AI Assistants respond to phone calls and text messages?
A360 AI assistants respond in under 30 seconds across phone, SMS, and website chat channels, ensuring no inbound lead goes unhandled.
How do I access my Client Portal dashboard?
You can log into your account directly at app.a360ai.com or by clicking the "Client Portal" button at the top right of this website.
Can the AI sync directly with my existing calendar and contacts?
Yes! A360 AI connects natively with Google Calendar, Calendly, and major contact tools to check availability and schedule appointments in real time.
What if a customer asks a question the AI doesn't know?
The AI gracefully escalates complex or unknown inquiries to your designated owner or staff member via SMS or email immediately.
How long does onboarding and custom setup take?
Most accounts are fully set up, scripted, tested, and live within 7 to 14 days with zero technical effort required from your team.
Is my business and customer data secure?
Absolutely. A360 AI uses bank-grade AES-256 encryption and strictly private data isolation, so your contact information stays protected.
Submit a Support Request
Our support team responds within 2 business hours.