SMS Terms & Conditions
Last updated: August 6, 2026
These SMS Terms & Conditions ("SMS Terms") govern the SMS text messaging features provided by A360 AI Inc. ("A360 AI," "we," or "us") as part of our AI lead-capture, follow-up, and booking platform. They apply to all SMS messages sent to or from the Service. Please read them carefully.
1. Opt-In Consent
By providing your mobile phone number to A360 AI Inc. ("A360 AI," "we," or "us") — whether directly or through a lead-capture interaction with one of our AI assistants (phone call, web form, or chat) — you explicitly consent to receive SMS text messages from A360 AI related to:
- Lead follow-up and qualification messages;
- Appointment reminders, confirmations, and scheduling changes;
- Booking confirmations and calendar updates;
- Service-related notifications and account alerts.
Consent is not a condition of any purchase. You may revoke consent at any time (see "Opt-Out" below).
2. Message Frequency
Message frequency varies based on your interactions with A360 AI. Typically, you will receive 1–6 messages per lead or appointment cycle. You will not receive more messages than reasonably necessary to complete the relevant follow-up or booking workflow.
3. Message & Data Rates
Standard message and data rates may apply to messages you receive from A360 AI, as determined by your mobile carrier. Check your carrier plan for details. A360 AI is not responsible for any carrier charges you incur.
4. How to Opt Out
You can opt out of receiving SMS messages at any time by:
- Replying STOP to any message you receive from us. We will immediately remove you from all SMS campaigns.
- Replying HELP to any message for support and opt-out instructions.
- Contacting us at support@a360ai.com or (904) 906-9684.
After opting out, you may still receive non-marketing transactional messages (e.g., account or legal notices) where required.
5. 10DLC & Carrier Compliance
A360 AI sends SMS messages via 10-digit long code (10DLC) numbers registered with The Campaign Registry (TCR). All messaging campaigns comply with carrier guidelines, including CTIA messaging principles and mobile carrier acceptable use policies. We reserve the right to suspend messaging for any account that violates carrier rules or sends prohibited content.
6. Prohibited Content
SMS messages sent through A360 AI must not contain:
- SHAFT content (sex, hate, alcohol, firearms, tobacco);
- Deceptive, fraudulent, or illegal content;
- Malware, phishing links, or harmful code;
- Content that violates third-party rights or applicable law.
7. Limitation of Liability
A360 AI is not liable for any delivery delays, failed messages, or carrier filtering that may occur. We are not responsible for messages that are lost, altered, or delayed due to carrier network issues. Our total liability for SMS-related claims shall not exceed the amount you paid us in the preceding 12 months.
8. Support & Contact
For help with SMS messaging, opt-out requests, or any questions, contact us:
- Email: support@a360ai.com
- Phone: (904) 906-9684
- Support page: a360ai.com/support
