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    10 . REPUTATION MANAGEMENT

    Review & Reputation Management

    Active review management keeps you the business AI trusts.

    Your online reputation directly impacts how often AI assistants recommend you. Review & Reputation Management adds ongoing monitoring and AI-assisted responses to every public review across Google, Facebook, and Yelp — in your brand voice, with a target turnaround of 24 hours. You also get a reputation dashboard tracking new reviews across platforms, instant alerts when a low review lands, and a monthly report covering rating trends, response activity, and review volume. This builds on the 5-Star Review Funnel (which requests reviews after jobs — included in Capture and Autonomy). Reputation management — the ongoing monitoring and response layer — is included in Autonomy only.

    Google, FB, Yelp
    Monitoring
    AI-assisted
    Responses
    Monthly
    Reporting
    Review & Reputation Management — A360 AI Feature Showcase
    Reputation MonitoringOpportunity Engine

    Monitoring and AI-assisted responses to every public review across Google, Facebook, and Yelp — plus ongoing reputation reporting — keeping your reputation strong so AI keeps recommending you.

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    KEY FEATURES

    Built for Your Business

    Every detail designed for business owners — clear, practical, and built to capture opportunities without adding to your workload.

    AI Review Responses

    Every public review gets a personalized, AI-assisted response in your brand voice. You can approve, edit, or set it to automatic.

    Review Monitoring

    Dashboard tracking new reviews across Google, Facebook, and Yelp so nothing slips through.

    Negative Review Alerts

    Instant SMS notification the moment a 1-3 star review appears so you can respond immediately.

    Monthly Reporting

    Reputation report covering rating trends, response activity, and review volume.

    TURNKEY SCOPE

    Everything Included in Setup

    We build, configure, test, and tune the entire setup for you. You don't have to touch software or write prompt logic.

    Direct founder support: Phone and SMS access to the person who built your setup, whenever adjustments are needed.
    Review monitoring across Google, Facebook, and Yelp
    AI-assisted review responses in your brand voice (target 24-hour turnaround)
    Reputation dashboard tracking new reviews across all platforms
    Negative review alert — instant SMS when a low review lands
    Monthly reputation report with rating trends, response activity, and review volume
    Approval workflow — you can review, edit, or approve AI-drafted responses
    FIELD SCENARIOS

    Real-World Use Cases

    See how Review & Reputation Management works in real business situations. These are example scenarios — individual results vary.

    HVAC & Cooling
    Scenario: “Competitor has 340 Google reviews; you have 28 despite better work.”
    A360 AI Outcome: Ongoing review requests and responses build your review count and reputation over time. Example scenario.
    Plumbing Services
    Scenario: “A negative review went unanswered for 3 weeks, costing you referrals.”
    A360 AI Outcome: Instant alert plus an AI-drafted response turns a potential issue into a resolved customer. Example scenario.
    Roofing Contractors
    Scenario: “No way to ask for reviews after storm repair jobs.”
    A360 AI Outcome: Automated requests plus ongoing monitoring build your review count over the season. Example scenario.
    PRODUCT INQUIRY

    Get Review & Reputation Management

    Submit your business details and we will personally review your setup and reply within 2 hours.

    FAQ

    Questions About Review & Reputation Management

    No. We train the response AI on your communication style and brand voice. Each response references the specific review content so it reads as personalized, not templated. You can approve or edit before it goes live, or set it to fully automatic mode.
    You always can. The AI drafts responses and you get a notification to approve or edit before it goes live. Or you can set it to fully automatic mode.
    The Review Funnel requests reviews after every job and routes them smartly — it's included in Capture and Autonomy. Reputation Management is the ongoing layer that monitors every public review across platforms and responds to them — it's included in Autonomy only.
    EXPLORE MORE

    More capabilities in the Opportunity Engine