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    Terms of Service

    Last updated: August 24, 2026

    1. Description of SMS Program

    A360 AI LLC provides automated SMS messaging services as part of our AI answering, lead capture, and follow-up platform. Our SMS program includes the following messaging use cases:

    • Missed-call text back notifications sent to your customers on your behalf
    • Non-marketing messages: support updates, ticket status changes, appointment confirmations
    • Marketing messages (opt-in only): special offers, discounts, new product updates
    • Automated lead follow-up sequences and appointment reminders

    2. Opt-Out Instructions

    You can opt out of receiving SMS messages at any time by texting STOP to any message you receive from us. Upon opting out, you will receive a confirmation message confirming your opt-out. You will no longer receive SMS messages from us after opting out. To re-subscribe, text START or sign up again through our website forms.

    3. Support Contact Information

    For help with SMS messages or any questions about our services, you can:

    • Text HELP to any message you receive from us
    • Email us at support@a360ai.com
    • Call us at (904) 906-9684

    4. Message & Data Rate Disclosures

    Standard message and data rates may apply to all SMS messages sent to and received from A360 AI LLC. Message frequency varies depending on the services you use. Your mobile carrier may charge standard messaging rates. Check with your carrier for details on your specific messaging plan.

    5. Carrier Liability Disclaimer

    A360 AI LLC is not liable for delayed or undelivered messages. Wireless carriers are not liable for delayed or undelivered messages. Message delivery is subject to carrier network availability and technical limitations. We do not guarantee that any message will be successfully delivered within a specific timeframe.

    6. Age Restriction

    Our services, including the SMS program, are available only to individuals who are 18 years of age or older. By using our services and opting into SMS messages, you confirm that you are at least 18 years old.

    7. Acceptance of Terms

    By using our website and services, you agree to these Terms of Service. If you do not agree, please do not use our services. We may update these terms from time to time, and continued use of our services constitutes acceptance of any updated terms.

    8. Privacy Policy

    Our Privacy Policy, which describes how we collect, use, and protect your data, is available at /privacy-policy. By using our services, you also agree to the terms of our Privacy Policy.

    9. Starter Plan Terms

    Starter is a digital foundation: a one-page website with 24/7 web chat, website forms, a unified inbox, and basic CRM/contact management, plus access to the social scheduler. Starter includes no phone number, no missed-call text back, no booking automation, and no AI voice answering.

    Starter includes one page built from your intake form, plus one revision round within 14 days of launch. Ongoing edits and additional pages are included on Capture.

    Starter includes access to the social scheduler. Written and scheduled posts start on Capture.

    10. Capture Plan Terms

    Capture includes a multi-page site built and maintained for you, with new service pages added as your business adds services. Site changes are requested directly and handled by us.

    11. Contact

    A360 AI LLC
    Jacksonville, FL
    Phone: (904) 906-9684
    Email: support@a360ai.com